Timekeepers review and process the work of 5MM+ contractors at 300+ oil and gas sites for companies like Shell and BP using the MyTrack platform globally. (This included the US, Canada, and the Mid-East.) The platform processes $60B+ in contractor spending a year and saves $6B+ for their customers annually.



Our Core contributions

• UX writing: Many of our category labels were confusing and sounded like they could mean the same thing. So I simplified them – helping people complete their tasks faster and more confidently.
• Information Architecture: We took a step back and created better IA source of truth – user flows – for each persona we were designing for so that designers and developers could better understand task flows.
• User Research via Cross-functional collaboration: There’s always a way to research, even in a fast-paced agency environment. We networked throughout the organization and found a Product Owner who served for 20 years as a timekeeper herself. We tested our solutions on her – testing on one target user is infinitely better than none at all.
• Human-centered design: The Timekeeper’s dashboard was initially a duplicate from another personas workspace, but after further discovery, we led the push for the development of a custom solution. For example, we built awareness around designing for preferred screen size per persona dashboard.

Timekeepers need to be able to set their alert notifications based on evolving task urgencies.