Top 10 Things I learned in my 15+ years working in Retail & CX
Know your customer VERY well — There’s no better way to get to know anyone than by observing and interacting with them. We naturally befriended our customers because we REALLY cared about them. We kept up with their personal events, celebrated their milestones, and continually listened to their ever-changing motivations, frustrations, and needs. Community Matters […]
